Privacy Policy
Our contact details
Name: The Hypno Room
Practice Address: 1 Union Court, Richmond, TW9 1AA
Phone Number: 07511045019
Email: chinmai@thehypnoroom.com
The type of personal information we collect
We collect information about why you are using our service, a small amount of medical information and a small amount of information about your important others, alongside brief session notes. This information enables us to provide a high quality service to you, ensuring we are equipped with the knowledge of our previous discussions prior to each session. We collect your contact details such as your name, address, telephone number and email address before we start working together. We use this information for appointment reminders and rearrangements. Your contact details / address and doctors details will only be used with your explicit consent.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- For setting up appointments
- As part of the delivery of our services e.g., a therapy session
In order to safeguard you and the people around you, if you were to disclose that you were going to carry out harm to yourself or someone else, then under our “Duty of Care” we are obligated by law to inform the relevant authorities. This is to support you to live well, and we would always aim to discuss this with you prior to contacting anyone.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is:
Contract
How we store your personal information
Your information is securely stored.
Hardcopy documents – Are all stored in files securely
Text messages – My mobile phone is secured with a pin code
Emails – My laptop and email account require a user name and password
Electronic documents – Any electronic documents are stored on a password protected computer
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at if you wish to make a request.
chinmai@thehypnoroom.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
chinmai@thehypnoroom.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk